Tony Johnson is a subject matter expert and thought leader in the areas  of Customer Experience, Consumer Satisfaction, and Team Engagement
 

Tony Johnson has been serving guests, leading teams, and driving sustainable results in retail and restaurants for 20 years
 

He has been a regular guest on ABC News
 

He authors a widely read weekly blog
 

He speaks to nearly 5000 front line employees and leaders every year in retail, restaurants, healthcare, sports and leisure, and higher education
 

He help organizations improve customer experience and team engagement
 

He has a robust social media footprint across Facebook, Twitter, Instagram, Snap Chat, and Linked In
 

He shares weekly videos on customer experience, leadership, and performance management
 

He is the author or 3 books

• WHERE TO START:  ​Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

• WHERE TO START:  When You Need to Improve Your Customer Service

• RECIPE FOR SERVICE:  How to Inspire and Deliver Great Customer Service