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STRATEGY

Let's work together to benchmark your business then design customer experience strategies, systems, and tactics just for you.

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​THE IGNITE YOUR SERVICE DIFFERENCE:

We have worked with, interviewed, and researched some of the best hospitality organizations in the world to create our custom approach to Customer and Employee Experience.  We begin by understanding your organization and your specific needs to create the best possible strategies for your and your business.

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Imagine blending the best qualities of Disney, Chick-fil-A, Ritz Carlton, Zappos, and Hilton into one winning formula.  We can help you do that.

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  • CRAFT YOUR CUSTOMER EXPERIENCE + EMPLOYEE EXPERIENCE STRATEGY​

  • CREATE AND LAUNCH PERSONALIZED CUSTOMER SURVEYS

  • UNDERSTAND YOUR CUSTOMERS AND THEIR NEEDS

It's time to build your customized experience strategy.

OUR APPROACH HAS INDUSTRY WIDE APPEAL

Healthcare and Patient Experience

Restaurants and Food Service

Retail and Grocery Stores

Sports Arenas and Venues

Networking Event

We Work with Large and Small Businesses

We develop a customized approach to your business and your needs.

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  • We work with you to understand your needs, expectations, and budget
     

  • We will help you design a full customer experience strategy 
     

  • Our systems will train your team to serve customers, embrace you mission, and drive repeatable results
     

  • We share and apply best practices that have worked not just in your industry but in a variety of businesses
     

  • Our approach helps you put your customers and consumers at the center of your thinking
     

  • We facilitate dialogue, training, and development activities as a part of ideation and action planning
     

  • We help you create a plan to drive culture, engagement, and customer loyalty 
     

  • We set up a point person or champion in your business to sustain your culture into the future
     

  • We stay connected following our engagement to help you stay on track with our plan
     

  • Our process includes creating a deployment, tracking, and accountability process to drive sustainable results
     

  • We will help you create customized steps of service, service recovery, and shared commitments to inspire your team
     

  • We will develop a playbook, deployment strategy, training materials, and collateral to scale and sustain your program

LET'S TALK LIVE

606.356.7447

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